Monday through Friday, 8:00 AM - 5:00 PM Pacific Time
Irvine, CA 92618
Telephone (949) 951-3800 ext. 272
Toll Free (800) 733-5273 ext. 272
Fax (949) 855-8206
order - $250.00
- Please have your
Purchase Order number ready when you call in your order.
will accept returns of any standard catalog item (except
Laser Systems) within 60 days of invoice date. Acceptable
returned products will be subject to a 20% restocking fee.
return authorization number is required for all returns. The
number can be obtained by calling the Customer Service
Department at the telephone numbers below.
a product be found defective at any time, Trimedyne will
replace it using customer's designated purchase order
- In the event the device must be returned for any
reason, insert the decontaminated device into its original
package and shipping box.
- Contact Trimedyne Customer Service at 1 (800)
733-5273 or +1 (949) 559-5300 to receive a return
authorization number prior to return shipment; or contact
- Returns without an authorization number cannot be
accepted. Trimedyne reserves the right to refuse any
returned product that is deemed not suitable for resale.
- Ship return orders to Trimedyne, Inc., 5 Holland, Building 223, Irvine, CA 92618.
- All returned products should be sent freight
products (except Laser Systems) - Net 30; subject to credit
orders are shipped "prepaid and added" FOB Trimedyne,
ships all orders for disposable/reusable products, kits and
accessories (except Laser Systems) via UPS (unless specified
otherwise by the customer). Laser Systems are shipped best way.
placed before 2:00 PM Pacific Time will be shipped the same day.
Orders placed after 2:00 PM Pacific Time will be shipped the
next business day.
Emergency orders received after 2:00
PM and requested to ship the same day will be subject to a
$100.00 expedite charge.
NOTE: Laser pricing and upgrades to your existing laser
system(s) are available from your local laser sales consultant.
Federal (USA) law restricts these devices to sale by or on the
order of a physician.